These definitions should help you understand this policy. When we say “we,” “us,” “our,” we are referring to Unglu-d . We don’t have a brick and mortar shop however we sell online and have pop up shops in different locations from time to time. When we say “Customer,” we are referring to a person or entity that is registered with us as someone who has purchased from us. When we say “you,” we are referring either to a Customer or to some other person who visits our website or pop up shop . A “Subscriber” is a person who is on our mailing list, which is operated by Mailchimp or someone who signs up to our Subscription service. “Personal Information” means any information that identifies or can be used to identify a Customer or a Subscriber, directly or indirectly, including, but not limited to, first and last name, date of birth, email address, gender, occupation or other demographic information.
(b) Information we collect automatically: When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
(c) Information from your making a purchase: We will receive information about how and when you make a purchase on our website, store it in log files or other types of files associated with your account, and link it to other information we collect about you. This information may include, for example, your IP address, time, date, browser used, and pages you have visited on our site. This type of information helps us to improve our Services for both you and for all of our customers.
We use the Order Information we collect generally to fulfill any orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We also use Google Analytics to help us understand how our customers use our website — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
While we maintain presences on social media platforms including Facebook, Twitter, and Instagram, we have not integrated these or installed the Facebook Pixel on our website, so we do not collect information from these sites on your visit to our website. Our Mailchimp account is connected to our website, so we collect Cookies based on your visit from any mails we send out.
7. Competitions and surveys
We may, from time to time, offer surveys, competitions or other promotions on our Website or through social media (collectively “Our Promotions”). Participation in our Promotions is completely voluntary. Information requested for entry may include personal contact information such as your name, address, date of birth, phone number, email address, username, and similar details. We use the information you provide to administer Our Promotions. We may also, unless prohibited by the Promotion’s rules or law, use the information provided to communicate with you, or other people you select, about our Services.
8. Content of Email Campaigns
We send our email marketing campaigns to you via Mailchimp. They are very good and contain nice things like special offers, our latest news and new product information. When we send a mail out it bounces from server to server as it crosses the Internet. Along the way, server administrators can read what we send. Email was not built for confidential information and we will never use Mailchimp to send confidential information.
9. Our mailing list
Our mailing list is compiled of names, email addresses and sometimes phone numbers of customers who have specifically requested or consented to join our list. We will never add anyone to our list without their consent. Our mailing list is stored on a secure MailChimp server. MailChimp do not and will not, under any circumstances, sell our mailing list. If someone on our mailing list complains directly to or contacts MailChimp, they might then contact that person. Only authorized employees have access to view our MailChimp mailing list.
10. Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
11. Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
12. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold any of your Personal Information. We will retain your information for as long as your account is active or as long as needed to provide you with our Services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.
We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorised access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.
Our credit card processing vendor uses security measures to protect your information both during the transaction and after it is complete. Our vendor is certified as compliant with card association security initiatives, including Payment Card Industry (PCI) Compliance. We can never see or save your credit card information.
We will give any individual access to any Personal Information we hold about them within 30 days of any request for that information. Individuals may request to access, correct, amend or delete information we hold about them by emailing us at firstname.lastname@example.org. Unless it is prohibited by law, we will remove any Personal Information about an individual, from our servers at your or their request. There is no charge for an individual to access or update their Personal Information.
Updated October 2018